CVS in Wayland, MA Open now

Reviews about CVS

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  May 01, 2019, by Mark Schapiro
  I have used many CVS Pharmacies to fill subscriptions over the years and have never had such a problem as I did at the Wayland CVS. I had a prescription filled and when I got home and opened the pill bottle all the capsules were crushed and stuck together. I noticed they used a smaller bottle than normal. At that point it was no big deal for me to just go back to CVS and point out the mistake so they could refill the prescription. It was around 8 PM the pharmacy manager had left for the day but the associate said it would be no problem to refill if I came back tomorrow and spoke to the manager. I understand there are regulations so an associate cannot fill a script in some circumstances. So I said I would come back the next day and speak to Nina (Pharmacy Manager). The following day I called the pharmacy and made sure Nina was in and what a good time to see her was they said come to the store in the afternoon and we can look at and refill the script. As soon as I got to the pharmacy I asked to speak to Nina. I explained the problem and that I had been to the store the night before and the associates said she could refill it. Nina refused to replace or even accept any responsibility that her store would fill the script in this condition. She placed all the blame on me that I must have done something wrong and that I cannot receive a new prescription. I was in shock with how rude she was. Nina had no respect for customers and had did not even offer a way around. I can only hope CVS will look into this matter. Unacceptable.